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IMPORTANT: We do not offer refunds for voluntary returns. A full refund will only be issued if the product is defective or damaged upon arrival.
You have 15 days from the date of delivery to request a return only if the item is defective or incorrect.
To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, with all original tags, and in its original packaging. A receipt or proof of purchase is also required.
To start a return request for a defective item, contact us at:
📩 SUPPORT@myveloora.com
If your return is approved, we’ll send you a prepaid return label along with instructions on how and where to send your package.
Items sent back without prior authorization will not be accepted.
For any questions, feel free to contact us at SUPPORT@myveloora.com
Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately. We’ll evaluate the issue and offer a full refund or replacement if the issue is confirmed.
Certain types of items cannot be returned, such as:
Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care products (e.g., cosmetics)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards
If you're unsure about an item, contact us before purchasing.
We do not offer direct exchanges. If you need a different item, you must wait for the return (if approved due to defect) to be processed, and then place a new order separately.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, only if the item is defective.
Items must be in the same condition as received: unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Refunds are only issued for items that are defective, damaged, or incorrect.
Once we receive and inspect your return, we’ll notify you of the approval. If approved, your refund will be processed automatically to your original payment method within 10 business days.
⏳ Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📩 SUPPORT@myveloora.com